Challenges from Startups We Support Most Often

“Our is broken”

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“We have to improve our gross margins”

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“Our time to value is much too long”

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“We have to improve our gross margins”

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“We have to reduce our churn”

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“We need to land and expand”

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"We need to improve NRR and lifetime value”

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“We lack customer advocacy”

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"We have to improve customer satisfaction”

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"We need referrals & client references”

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“Our usage & adoption need to improve”

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“Our interdepartmental handoffs are failing”

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“We need automation & quality control in CS”

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“I’m so in the weeds”

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How Success Scaled Helps

We offer three levels of service, each designed to match the level of support your business needs. Whether you need hands-on execution, strategic direction, or expert insights, we’ve got you covered.

Tier
For...
You Get...
Advisor
Founders & Execs
• Quarterly strategy reviews

• Proven playbooks

• Email support
Partner
Growth teams
• Everything in Advisor

• Monthly workshops

•Custom success plan
Operator
Companies needing full rollout
• Everything in Partner

• Deliverable ownership

• KPI reporting
Tier
For...
You Get...
Advisor
Founders & Execs
• Quarterly strategy reviews

• Proven playbooks

• Email support
Partner
Growth Teams
• Quarterly strategy reviews

• Proven playbooks

• Email support
Operator
Companies Needing Full Rollout
• Quarterly strategy reviews

• Proven playbooks

• Email support
Tier
Our Role
We Do...
Advisor
Back Seat
Recommend priorities & best practices
Partner
Navigator
Co-design roadmaps and keep you on track
Operator
Driver
Execute deliverables & own outcomes
"Thoughtful strategy, tailored solutions—Success Scaled transformed our customer success approach."
Benji Orlansky
Vice President of Customer Success,
Kojo